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Chapter Nine: Power:
An Architect of Conflict
Imbalance of power
When power is inequitably distributed in a group dominance becomes the focus, systemwide power struggles often ensue.
Physical violence and aggression
 The greater the inequality , the more one person makes all the decisions and has all the power, the greater risk of violence. Power, power confrontations, and perceived threats to domination, in fact, are underlying issues in almost all acts of family violence.
 Violence easily spills beyond the husband-wife relationship and becomes a systemwide problem.
 Workplace bullying occurs when supervisors screams at subordinates and coworkers and humiliate competent employees by taking away their responsibilities when work is not performed to the exact specifications of the bullying supervisor.
 In 1998, in the US, 2 million people were victims of violence on the job.
Verbal and nonverbal contempt
Contempt is the verbal or nonverbal expression of insult that emotionally abuses others. It seeks to humiliate, even destroy whoever is targeted.
Focus on Culture: Power Distance and Cultural Differences
Transacting Power
Transacting power in groups can involve any of five general responses: Compliance, Alliance, Resistance, Defiance, Significance (CARDS)
Compliance: The power of groups
Compliance is the process of consenting to the dictates and desires of others. It involves both obedience to authority and conformity to group norms.
Conformity versus obedience
 Conformity to group norms can sometimes prove to be more powerful tendency than obeying authority.
 Most people are compliant in most situations.
Two types of conformity
Expedient conformity occurs when an individual expresses attitudes and exhibits behaviors acceptable to the group, yet harbors private beliefs at odds with the group. Expedient conformists remain true to the group only when they are under constant surveillance.
Private acceptance occurs when an individuals public and private attitudes and beliefs are compatible with the group's norms and viewpoint.
Closer Look: The Bizarre Case of Patty Hearst
Expedient conformity can lead to private acceptance.
How did Patty Hearst become a convert?
 She fell victim to the Stockholm Syndrome: The person inflicting distress is also perceived as the one who can give relied. Thus pressure is exerted for the victim to accommodate to the party who comes to be seen as the only one able to offer relief.
 The SLA used boundary control She only received her information form the SLA captors.
 She was given a perception of free choice, not cohesion. She gradually come to believe that she had the freedom to walk out but was strongly encouraged to stay.
Group influence and conformity
Deindividuation- occurs when individuals shed their personal identities and replace them with a group persona. This often liberated group members inhibitions to behave antisocially.
Pressure toward uniformity is a result of group influence.
Alliance: Coalition formation
Alliances are associations in the form of subgroups entered into for mutual benefit or common objective.
 Temporary alliances are called coalitions.
Minimum power versus minimum resources
 Weaker members of groups increase their power primarily by forming coalitions.
 Coalitions are formed not simply to advance the goals of the allied members but also to prevent the attainment of noncoalition members goals.
Minimum power theory- "Weakness is strength". In a triad the weakest member will be the only one who will always be included in a coalition
Minimum resource theory "strength is weakness." Group members with the most power are included in coalitions often less than are weaker members.
 Minimum power theory accurately predicts likely coalitions when the group members are highly sophisticated strategic players. Minimum resource theory accurately predicts likely coalitions when group members are inexperienced and naive about coalition formation.
Additional perspectives
 Some coalitions occur on the basis of identification with another member.
 Coalitions do not form in the absence of communication.
Resistance: Covert noncompliance
 Resistance is normally the choice of the less powerful
 Resistance is a covert form of communicating noncompliance and is often duplicitous (contradictory speech or thought with the intent of deceiving) and manipulative.
Types of resistance strategies / passive aggression
Strategic stupidity works exceedingly well when the lower-power person claims stupidity, is forces to attempt the task anyway, then purposely performs the task ineptly.
Loss of motor function--The resistor acs incredibly clumsy, often resulting in costly damage. The nonverbal behavior displays resistance but the verbal statement that often accompanies it feigns a genuine attempt to comply.
The misunderstanding mirage--"I thought you meant", "I could have sworn you said." Masked behind a cloak of great sincerity is one who makes illusory mistakes.
Selective amnesia-Forgetting things that one finds distasteful. You agree to perform the distasteful task and then forget to do them.
Tactical tardiness-Showing contempt by being late for reasons within your control
Purposeful procrastination- Promising to do that which you have no intention of doing anytime soon, if ever.
Ways to Deal with Resistance Strategies in Groups
 Confront the strategy directly
 Thwart the enabling process. (Don't wait for the chronically late. ) Do not be a party to the resistance.
 Give clear directions regarding specific tasks.
Those who are defiant dig in their heels
while those who are resistant drag their feet.
Defiance: Overt noncompliance
 Defiance is an overt form of communicating noncompliance. It is unmitigated, audacious rebellion against attempts to induce compliance.
 When deviance is purposeful, conscious, overtly rebellious act, it becomes defiance.
 Group members turn to defiance when they perceive little or no chance of enhancing their power position through formation of an alliance, resistance strategies seem in appropriate or ineffective, or they feel like exhibiting independence from group conformity.
Threat of contagion- Defiance can be contagious.
Variable group reaction- Groups vary in their reaction s to defiant members.
Some norms are not as important as others, the degree of deviation also affect whether a group discourages nonconformity an d to what extent.
Four Communication Strategies Groups Typically use
to Command Compliance from Deviant Members
Reason with the Deviant
Seduction-try to make the deviant feel guilty or uncomfortable because the group is made to look bad in the eyes of outsiders.
 Co-optation- offers of reward in exchange for compliance
Coercion- Abusive or threatening. : Ridicule, repression, rejection
Isolation-Ostracising the person
Significance: Self-empowerment
Assertiveness-The ability to communicate the full range of your thoughts and emotions with confidence and skill.
 To be assertive is to be sensitive to others wile also looking out and standing up for yourself.
 Assertiveness is not a strategy of resistance.
Assertive Behavior: D>E>S>C> Scripting
Describe the behavior that is troublesome
Express how you think and feel about the offending behavior
Specify behavior preferred as a substitute for bothersome behavior
Consequences of changing behavior or continuing without change should be articulated.
Closer Look: Conspicuously Unassertive
Increasing personal power in groups.
 Personal improvement
 Learn valued skills
 Mentoring and networking
Stop! You Are Driving Me Crazy!!!
From Bach and Goldberg in Creative Aggression, page 236-269
Double Bind: Darned if you do, darned if you don't. Victim is doomed to rejection no matter what. Person is frequently in a state of anxiety that oscillates constantly between feelings of euphoria and depression.
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Mind Raper: Person appears to be helpful. I know you better than you know yourself, you don't really feel..., big boys aren't scared of the dark
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Guiltmaker: Grossly exaggerate the impact. Beneath concern and helpfulness is a need to totally dominate and control. The person does not recognize their motives at all. Because you were late, we will never get the account. You hurt my feelings and ruined my whole weekend.
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Nonengagement: Emotional withdrawal. The nonengager causes the other person to feel like the heavy ogre and the fight starter. Implication is it's not worth my energy, I don't care to get involved, my head's somewhere else.
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Thinging: Treatment of others as if they were and object. Fail to relate on an emotional level. Person is a "business contract, " "golf-buddy," "car mechanic." Parents sometimes use things to buy relationships with children
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Mystification: Relies heavily on the dependency and ignorance of the victim. "If I weren't around to fulfill your needs, you couldn't survive. The goal is to maintain control
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Crisismaking: Abort communication and instill frustration, fear and confusion by strategically dropping in threats of abandonment, suicide, divorce, illness, emotional breakdowns, or firing whenever the victim attempts to come to grips with a situation that treatens this crazymaker. "I'm going to kill myself," "I'm going home to mama," "If you don't like it you can leave."
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Closure Block or Derailing: Shifts the focus in the middle of an aggression confrontation to prevent the resolution of the conflict. It moves them from the offensive to the defensive with the use of either counter accusations or irrelevant flattery, which derails then. "I can't spend all morning on this." or in the middle of a conflict, "Who picked out that awful shirt?"
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Reinforcer: Keeps others tied into destructive relationships with occasional crumbs of love, affection, flattery, or material reward. An indirect form of sadistic behavior that increases in intensity in direct relationship to the dependency of the victim.. The victim tells himself that the crazymaker really is a "nice guy," "loving,""caring". In spite of his fault he really has a good heart. The faults are very destructive.
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